The information you provide directly to us through our services may include:
Contact information, including your name, address, phone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including the information you choose to include in your communication with us, such as when sending messages through the service.
Specific features of the service may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but doing so may result in you being unable to use or access these features.
The information we collect about your usage
We may also automatically collect certain information about your interaction with the service (“usage data”). For this purpose, we may use cookies, pixels, and similar technologies (“cookies”). The usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the service.
The information we obtain from third parties
Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
Companies that support our website and services, such as CoolHouses.
Our payment processor collects payment information (such as bank account, credit or debit card information, billing address) to process your payment, in order to ship your order and provide you with the products or services you request, thereby fulfilling our contract with you.
When you visit our website, open or click on emails we send, or interact with our services or advertisements, we or third parties we cooperate with may use online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies) to automatically collect certain information.
Any information we obtain from third parties will be processed in accordance with this privacy policy. Please also refer to the following section: “Third Party Websites and Links”
How we use your personal information
Provide products and services.
We will use your personal information to provide you with services to fulfill our contract with you, including processing your payments, shipping your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipments, facilitating any return and exchange processes, and performing other features and functions related to your account. We may also enhance your shopping experience by having CoolHouses match your account with other CoolHouses services that you may choose to use. In this case, CoolHouses will process your information in accordance with its privacy policy and consumer privacy policy.
Marketing and advertising promotion.
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional information via email, text message, or mail, as well as displaying advertisements for products or services to you. This may include using your personal information to better customize services and advertisements on our website and other websites.
Security and fraud prevention.
We will use your personal information to detect potential fraudulent, illegal or malicious activities, investigate or take action against them. If you choose to use the service and register an account, it is your responsibility to ensure the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe that your account has been hacked, please contact us immediately.
Communicate with you and improve the service.
We use your personal information to provide customer support and improve our services. This is our legitimate right, so that we can respond to your needs in a timely manner, provide you with efficient services, and maintain our business relationship with you.
Cookie
Like many websites, we use cookies on our website. We use cookies to support and improve our website and services (including remembering your behavior and preferences), run analytics, and better understand user interactions with our services (which is in line with our legitimate rights to manage, improve, and optimize our services). We may also allow third parties and service providers to use cookies on our website in order to better customize services, products, and advertisements on our website and other websites.
Most browsers automatically accept cookies by default, but you can choose to set the browser to delete or reject cookies through browser controls. Please note that deleting or blocking cookies may have a negative impact on your user experience and may result in specific services (including specific and general features) not functioning properly or no longer being available. In addition, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).
How do we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for the purpose of contract performance, legitimate purposes, and other reasons that comply with the provisions of this privacy policy. These situations may include:
Disclose to suppliers or other third parties who provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, shipping, and transportation.
Disclose to business and marketing partners in order to provide you with services and advertising. Our business and marketing partners will use your information according to their own privacy statements.
When you instruct, request, or otherwise agree for us to disclose specific information to third parties, such as for the purpose of shipping products to you, or through your use of social media widgets or login integrations, and with your consent.
Disclose to our affiliated companies, or disclose in other ways within the corporate group, and comply with our legitimate rights and interests in successfully operating our business.
Disclosure is made in connection with commercial transactions such as mergers or bankruptcies, for the purpose of complying with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforcing any applicable terms of service, and protecting or safeguarding the operation of the service, our rights, and the rights of our users or others.
For the purposes described in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” above, we disclose the following categories of user personal information and sensitive personal information:
Recipient category
Identifiers, such as basic contact information and specific order and account information
Business information, such as order information, shopping information, and customer support information
Internet or other similar network activities, such as using data
Geographic location data, such as locations determined through IP addresses or other technological means
Suppliers and third parties that provide services on our behalf (e.g. Internet service providers, payment processors, distribution partners, customer support partners, and data analysis providers)
Business and Marketing Partners
Related companies
Attention: We will not use or disclose sensitive personal information without your consent or for the purpose of inferring your characteristics.
Third party websites and links
Our website may provide links to third-party operated websites or other online platforms. If you click on a link to access a website that is not owned or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on these websites. The information you provide in public or semi public places, including the information you share on third-party social networking platforms, may also be available for other users of the service and/or users of these third-party platforms to view without being restricted by us or third parties. Our provision of such links does not imply endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in the service.
Children’s data
The service is not suitable for children’s use, and we do not intentionally collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact information listed below to request the removal of such information.
Since the effective date of this privacy policy, we have not had actual knowledge of our “sharing” or “selling” (as defined in applicable laws) of personal information of individuals under the age of 16.
Security and retention of your information
Please note that no security measures are absolutely safe or indestructible, and we cannot guarantee ‘absolute safety’. In addition, any information you send us may pose security risks during transmission. We suggest that you do not use insecure channels to send us sensitive or confidential information.
The duration for which we retain your personal information depends on various factors, such as whether we need this information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on your place of residence, you may have some or all of the rights listed below related to your personal information. However, these rights are not absolute and may only apply in specific circumstances, and in some cases, we may refuse your request as permitted by law.
Access/Right to Information: You have the right to request access to the personal information we hold about you, including detailed information about how we use and share your information.
Delete right: You have the right to request us to delete the personal information we have saved about you.
Correction right: You have the right to request us to correct any inaccurate personal information we have stored about you.
Portability: In certain circumstances (subject to exceptions), you have the right to receive a copy of the personal information we hold about you and request that we send it to a third party.
Restricted processing: You have the right to request that we stop or restrict our processing of personal information.
Withdrawal of consent: When we need your consent before processing your personal information, you have the right to withdraw such consent.
Appeal: If we refuse to accept your request, you have the right to appeal our decision. You can appeal by directly replying to our rejection message.
Manage marketing and promotion preferences: We may send you promotional emails, and you can choose not to receive these emails at any time by using the “unsubscribe” option provided in the emails we send you. If you choose to opt out, we may still send you non promotional emails, such as emails about your account or the orders you have placed.
You can exercise any of these rights in the places indicated on our website, or contact us by using the contact information provided below.
We will not discriminate against you for exercising these rights. Before making a substantive response to a request, we may need to collect information from you (such as your email address or account information) to verify your identity. According to applicable laws, you may designate an authorized agent to make requests on your behalf and exercise your rights. Before accepting such requests from the agent, we will require the agent to provide proof of your authorization to act on your behalf, and we may need you to verify your identity directly with us. We will promptly respond to your request in accordance with applicable laws.